Housekeeping Supervisor | Crowne Plaza Kathmandu Pulchowk

At Crowne Plaza Kathmandu Pulchowk, we believe in the beauty of balance, where contemporary elegance, purposeful service, and meaningful connections come together. Nestled in the vibrant heart of city, our new upcoming hotel offers 175 thoughtfully designed rooms, exceptional dining destinations, rejuvenating wellness spaces, and versatile venues for inspired meetings and events.

We create truly memorable experiences through exceptional service, seamless event execution, and meaningful guest connections. But could you be the one ensuring every room and space reflects the standards our guests expect? We’re searching for a Housekeeping Supervisor to lead our housekeeping colleagues, maintain exceptional standards of cleanliness and presentation, and ensure every guest enjoys a comfortable and welcoming stay at Crowne Plaza Kathmandu Pulchowk.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Supervising the daily housekeeping operations to ensure guest rooms, public areas, and back-of-house areas are clean, well maintained, and presented to hotel standards
● Leading, coaching, and motivating housekeeping colleagues to deliver consistent standards of cleanliness, efficiency, and guest service
● Inspecting guest rooms and public areas to ensure cleanliness, presentation, maintenance, and amenities meet established hotel standards
● Coordinating closely with Front Office to manage room status, priorities, early arrivals, late departures, VIP rooms, and special guest requirements
● Communicating with Engineering and other departments to report and follow up on maintenance issues and ensure timely resolution
● Allocating daily duties and monitoring the performance, attendance, grooming, and productivity of housekeeping colleagues
● Ensuring guest requests, complaints, and special requirements are handled promptly and professionally, with appropriate service recovery when required
● Monitoring the availability and proper use of linen, guest amenities, cleaning supplies, and housekeeping equipment
● Conducting regular checks of linen rooms, storage areas, housekeeping pantries, and other assigned areas to maintain cleanliness, organization, and stock levels
● Supporting inventory control, stocktaking, requisitions, and cost-conscious use of housekeeping supplies and equipment
● Assisting with training, coaching, and onboarding of new colleagues to ensure they understand hotel standards, procedures, and service expectations
● Supporting deep-cleaning schedules, preventive maintenance coordination, special cleaning projects, and other housekeeping initiatives as required
● Ensuring compliance with hotel standards relating to hygiene, health and safety, chemical handling, environmental practices, and workplace safety

What We need from you:

● Diploma or higher education qualification in Hotel Management, Hospitality, or related field preferred
● Minimum 3–5 years of Housekeeping experience within a hotel environment, with supervisory experience preferred
● Strong knowledge of hotel housekeeping operations, guest room cleaning standards, public-area cleaning, and room inspection procedures
● Good understanding of linen management, guest amenities, cleaning chemicals, housekeeping equipment, and inventory control
● Good leadership and people management skills, with the ability to supervise, coach, and motivate a diverse team
● Excellent communication, organizational, problem-solving, and guest service skills
● Strong attention to detail with a passion for cleanliness, presentation, and maintaining high quality standards
● Ability to coordinate effectively with Front Office, Engineering, Laundry, and other departments
● Ability to work effectively in a fast-paced hotel environment and manage changing operational priorities
● Knowledge of hygiene, health and safety, chemical handling, and workplace safety standards as required by local regulations

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.