Housekeeping Supervisor - Contract - Holiday Inn Express Clarke Quay

Contract Period: June - Nov

Financial Returns: 

Works with Assistant Housekeeping Manager to ensure department cost and expenses are in line with department budget.  

People: 

Supervise the implementation of housekeeping standards and procedures in relation to: 

-Bedroom service 

-Bathroom service 

-Cleaning service 

-Linen maintenance 

Recommended changes to these standards and training needs on an ongoing basis 

Solve employee grievances 

Ensure consistency within the department 

Works with Superior and Human Resources on manpower planning and management needs 

Open and close the shift and ensure effective shift hand over 

Distribution and collection of master keys 

Management of all incoming and outgoing calls 

Guest Experience: 

Maintain a current and thorough knowledge of all housekeeping systems 

Prioritise arrival rooms 

Liaise with Front Office for guest and hotel requirements  

Ensure guest valet is processed and delivered in a timely manner 

Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) 

Management of lost property for the hotel 

Manage all special requests made by guests 

Ensure you have complete knowledge of room types, layouts and facilities 

Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets 

Releasing rooms and room status management  

Responsible Business: 

Manage storage areas 

Maintain adequate stock levels 

Complete stock takes as required 

Maintain stock levels 

Conducts shift briefings to ensure hotel activities and operational requirements are known