Housekeeping Supervisor 客房主管

• Supervise the implementation of housekeeping standards and procedures in relation to:
• 监督客房部各项标准和工作程序的执行 ：
o Bedroom service
o 臥室服务
o Bathroom service
o 卫生间服务
o Valet service
o 洗衣服务
o Cleaning service
o 清洁服务
o Linen maintenance
o 布巾维护
• Recommended changes to these standards and training needs on an ongoing basis
• 就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all housekeeping systems
• 对客房部所有系统有最新和完整的知识。
• Open and close the shift and ensure effective shift hand over
• 负责管理接班和交班工作，以确保交接班过程的有效进行 。
• Distribution and collection of keys
• 分发和收集钥匙。
• Management of all incoming and outgoing calls
• 管理所有的呼入和呼出电话。
• Solve employee grievances
• 解决员工受到的不公正待遇问题。
• Perform Room allocations
• 分配客房
• Perform Room inspections
• 检查客房

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to speak, read and write English
• 具有说，读和写英语的能力。
• Proficient in the use of Microsoft Office
• 熟练使用微软办公软件
• Organizational and training abilities
• 具有组织和培训能力