Housekeeping Supervisor

JOB OVERVIEW
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
 Be charming by being approachable, having confidence and showing respect.
 Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
 Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES
 Perform desk opening duties and prepare daily room assignments
 Assist with scheduling and control daily attendance to ensure proper coverage.
 Monitor payroll programs and prepare bi-weekly payroll closing reports
 Conduct daily team meetings, attend other meetings as necessary
 Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
 Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
 Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
 Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
 Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
 Control expenses and minimize waste within all areas of housekeeping.
 Prepare supply inventories and ensure appropriate par levels
 Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc.
 Promote teamwork and quality service through daily communication and coordination with other departments.
 May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
 Report, turn in, and/or log all lost and found items according to established procedures.
 May regularly assist with deep cleaning projects.
 Refer to attached additional job responsibilities and Health & Safety duties and responsibility
 Assist with other duties as assigned.

ACCOUNTABILITY
This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.

QUALIFICATIONS AND REQUIREMENTS
EDUCATION:
Minimum: High School Diploma or equivalent. Some college an asset.
EXPERIENCE:
1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. She/he must speak fluent English.
Other:
 Communication skills are utilized a significant amount of time when interacting with guests and employees.
 Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
 Basic mathematical skills are used occasionally.
 May be required to work late afternoons, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:
This job requires ability to perform the following:
 Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
 Frequently standing up and moving about the facility
 Frequently handling objects and equipment to maintain the facility
 Frequently bending, stooping, and kneeling

The hourly pay rate for this role is $19.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.