Housekeeping Supervisor

Supervise the implementation of housekeeping standards and procedures in relation to:

Bedroom service

Bathroom service

Valet service

Cleaning service

Linen maintenance

Recommended changes to these standards and training needs on an ongoing basis

Maintain a current and thorough knowledge of all housekeeping systems

Open and close the shift and ensure effective shift hand over

Distribution and collection of keys

Management of all incoming and outgoing calls

Solve employee grievances

Perform Room allocations

Perform Room inspections

Prioritise arrival rooms

Liaise with Front Office for guest and hotel requirements 

Ensure guest valet is processed and delivered in a timely manner

Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

Manage all special requests made by guests

Ensure consistency within the department

Management of lost property for the hotel

Ensure you have complete knowledge of room types, layouts and facilities

Manage storage areas

Maintain adequate stock levels

Complete stock takes as required

Maintain stock levels

Conducts shift briefings to ensure hotel activities and operational requirements are known 

Works with Superior and Human Resources on manpower planning and management needs