Housekeeping Supervisor

About Us 

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. 

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. 

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. 

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental. 

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. 

Your Day to Day 

As a Housekeeping Supervisor at InterContinental Doha Beach & Spa, you will oversee the day-to-day operations of the housekeeping team to ensure the highest standards of cleanliness, presentation, and service excellence in guest rooms and public areas. You will play a key role in maintaining IHG brand standards, supporting the hotel’s guest satisfaction goals, and ensuring a safe, efficient, and motivating work environment for all housekeeping colleagues.

 Key Responsibilities

• Supervise and coordinate the daily cleaning activities of Room Attendants, House Attendants, and Public Area Attendants.
• Inspect guest rooms, corridors, and public areas to ensure they meet InterContinental brand standards.
• Monitor productivity, assign tasks, and ensure efficient use of resources and supplies.
• Coordinate with Front Office and Engineering to prioritize rooms for cleaning and address maintenance issues promptly.
• Support the laundry operations as needed, ensuring smooth communication and timely linen supply.
• Ensure guest requests are handled promptly, professionally, and with genuine care.
• Follow up on guest preferences, special arrangements, and VIP setups as per established procedures.
• Address guest complaints or service gaps with tact, professionalism, and urgency, escalating to management when necessary.
• Supervise and train housekeeping colleagues to deliver consistent service quality.
• Coach team members on grooming, cleanliness standards, and efficient cleaning techniques.
• Foster a positive, safe, and inclusive work environment aligned with IHG’s “True Hospitality for Good” values.
• Participate in performance reviews, skill assessments, and ongoing development of the team.
• Maintain accurate records of daily room assignments, cleaning schedules, and inspection reports.
• Monitor inventory levels of cleaning supplies, amenities, and linen to avoid shortages or waste.
• Ensure adherence to all health, safety, and hygiene standards, including chemical handling procedures.
• Support departmental cost control initiatives and sustainability practices.

What We Need From You 

Ideally, you'll have some or all of the following competencies and experience we're looking for: 

• Minimum of one year of supervisory experience in Housekeeping within a luxury hotel environment.
• Strong knowledge of cleaning standards, chemicals, and housekeeping operations.
• Proven ability to lead a diverse team and manage workloads effectively.
• Excellent interpersonal and communication skills, with fluency in English (Arabic or other languages are an advantage).
• High attention to detail, service orientation, and problem-solving ability.
• Proficient in Microsoft Office and hotel PMS systems (Opera or similar).