Housekeeping Guest Service Associate (MAATP)

Clean and service assigned guest rooms efficiently and to the highest standards.

Make beds, dust furniture, vacuum carpets, and replenish room supplies.

Ensure bathrooms are cleaned, sanitized, and stocked with toiletries.

Report any room maintenance or damage issues to the supervisor.

Maintain cleanliness of public areas including lobbies, restrooms, elevators, and corridors.

Ensure housekeeping pantries and trolleys are organized and fully stocked.

Respond promptly to guest requests for extra towels, linen, or cleaning services.

Greet guests politely and assist with reasonable requests.

Respect guest privacy and use “Do Not Disturb” protocol appropriately.

Report lost & found items immediately to the Housekeeping office.

Use cleaning equipment and chemicals safely and as per training.

Follow IHG’s Way of Clean guidelines to ensure hygiene and sanitation.

Adhere to hotel fire, safety, and emergency procedures.

Attention to detail and a passion for cleanliness

Positive attitude and good physical stamina

Ability to follow SOPs and work independently

Polite and guest-focused service behavior

Basic communication skills (English/local language)

Minimum 10th pass or equivalent qualification

Prior housekeeping or cleaning experience preferred (training provided)

Familiarity with hotel housekeeping operations is an advantage

Physically fit to manage lifting, standing, and cleaning duties

8 week of in a month

Duty meals and uniform with laundry

Training under IHG's global brand standards

Opportunities for promotion within the housekeeping team

IHG employee room discounts across the world

Be part of a global hospitality brand where clean rooms, friendly smiles, and attention to detail make every guest’s stay a memorable one.
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