Housekeeping Coordinator (Saudi only) - Crowne Plaza Madinah

About Us

At Crowne Plaza^®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We’re Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that’s overly formal, rigid and where guests feel like a room number not a person. We embrace the new world of business with caring and flexibility – through hotel colleagues who Dare to Connect! 

Dare to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows we’re thinking and acting differently. We’re connecting with guests – and each other – in a more personal way. We’re showing our personalities (and sharing a little of ourselves) and learning more about the other person… as a person, not as a room number or a co-worker. When we Dare to Connect, it means we: 

Dare to Make the First Move… we are proactive and positive… we are the first to greet and say hello, and the first to take action and help our guests. 

Adapt to the Moment… we might not be mind readers, but we can read our guest’s moods and needs and then change our pace, tone and take action so we can help a guest when they need it. 

Relate to Business Needs… we know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what’s important. 

Enable Quality Downtime… we know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time. 

Your day to day

Make note and inform front desk and airline coordinator of any open rooms.

Collect and review all paperwork from prior shift room attendants.  Be sure to note any and correct discrepancies.

Report maintenance and housekeeping deficiencies using the established procedures.  Compile reports and maintain the integrity of the espresso system.

PEOPLE

Promote teamwork and quality service through daily communication and coordination with other departments, provide development opportunities to the team and support in performance management cycle. 

GUEST EXPERIENCE

Log all guest requests and dispatch appropriate personnel to insure that the request is satisfied immediately.  Notify management of any guest complaints immediately.

RESPONSIBLE BUSINESS

• Assign rooms for cleaning, pick up and turndown for room attendants.

• Issue keys to room attendants by logging key numbers on the sign in sheet.

• Prepare room attendants caddies with assignments and keys.

• Issue room attendants caddies and cleaning buckets.

• Inventory and return all keys and pagers to key cabinet.  Notify security immediately of any missing keys.

• Restock all room attendant caddies in preparation for the next shift.

• Take inventory and leave information of all supply needs to be ordered the next day.

• Inform supervisors and room attendants of status of their assigned rooms.

• Maintain a clean and organized work area by insuring the desk and drawers are clean at all times.

• Insure the office is properly stocked with all office supplies including logs, guest amenities and stationary items.

• May assist with other duties as assigned.

What we need from you

High School Diploma or equivalent plus 1-2 years housekeeping experience.  Administrative experience preferred.  Must speak fluent English. 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 25 pounds

• Communicating with customers, employees, and third parties

• Use a keyboard to generate correspondence, reports, etc.

• Handling objects, products and computer equipment

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with employees.

• Reading and writing abilities are utilized often when compiling room assignments, departmental records, logs, or paperwork.

• Basic mathematical skills are used often. 

• May be required to work nights, weekends, and/or holidays.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the IHG® brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 7000 hotels in over 100 countries around the world. So, whoever you are, whatever you love doing, bring your passion to IHG® and at IHG we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com