Housekeeping Coordinator - voco Orchard Singapore

About Us

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

voco® Orchard Singapore is seeking a meticulous Housekeeping Coordinator to be part of our team. As Housekeeping Coordinator, you will be responsible coordinating the operations of our housekeeping team, ensuring smooth daily operations. You'll assign tasks to Room Attendants, dispatch House Attendants and Runners to fulfill guest requests, support the overall efficiency of the housekeeping department, while at the same time supporting the administrative requirements of the departments.

Our People

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Services, Sales & Marketing, Revenue and Reservations, Engineering, Security, Food & Beverage.
• Prepare weekly staffing schedules, monitor attendance and conduct labour planning to meet with activity in the Hotel so as to maintain cost effectiveness.
• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Other contacts as needed (Professional organizations, community groups, local media)

Financial Returns

• Assist in managing departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget.
• Control expenses and minimize waste within all areas of housekeeping.
• Assist to preparation and submission of various monthly reports.
• Assist in preparing various scheduled reports for the Housekeeping department including, but not limited to room occupancy, cleanliness scores, and maintenance, overtime report, attendance report for outsourced contractors.
• Ensures that all invoices received are accurate in accordance with purchase requisition.

Guest Experience

• Man the housekeeping extension and ensure that all service requests are attended to in a timely manner.
• Interact with guests to understand their needs and preferences regarding room cleaning schedules and service requests.
• Handle guest inquiries, requests, and complaints related to housekeeping services professionally and promptly.
• Monitor guest reviews and feedback related to housekeeping services and take corrective actions as necessary.

Responsible Business

• Responsible for the daily Rooms Assignment for Room Attendant Team, including daily task sheet, and special requests.
• Maintain par stock of guest supplies (wet and dry), guest amenities, cleaning supplies, linens, uniforms inventory, operating equipment and supplies, etc
• Organize pest control for regular checks and ad-hoc basis
• Develop and implement proper filing/tracking system of the department’s documentation for easy record retrieval
• Liaise for any linens and guest laundry with laundry plant/provider
• Monitor all cleaning program and update, to align with Hotel’s plan/schedule
• Communicate defects reported to departments concerned for rectification. Follow up for closure
• Coordinating the preventive maintenance schedule of rooms and public areas with Housekeeping colleagues and maintenance team
• Keeping the department’s environment clean, neat and safe at all times
• Conduct inventory of the master key daily and report any discrepancies to the Managers timely
• Ensure sufficient operating supplies for guestrooms and other areas
• Prepared any back up and end-of-day report of Housekeeping
• Coordinate with housekeeping supervisors to ensure that rooms are cleaned and prepared according to established standards and ensure all status are updated correctly within the property management system
• Keep track of housekeeping supplies, linens, and amenities to ensure adequate stock levels.
• Ensure that the incidents and procedures of lost and found items are properly recorded and stored accordingly.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.
• Perform any other duties tasked by the Supervisors or Managers

What you bring

• Post Secondary Education. Mature candidates or fresh graduates are also welcome to apply.
• Working experience in an international hotel chain will be an advantage.
• A keen eye for detail and strong work ethic.
• Good organizational skills, ability to multitask and prioritize effectively, and manage a dynamic environment.
• Excellent interpersonal and communication skills.
• Written and spoken fluency in English. Fluency in another language will be an advantage.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.