Housekeeping Coordinator 客房部协调员

• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction.

确保 接听和转达所有与部门相关的信息，以保持既定标准并取得客户的满意。

• Receives, records, and distributes various reports.

接收 、记录并分发各种报告。

• Receives, records, and transmits guest requests accurately.

准确接听 、记录并传达客人的请求。

• Responsible for entering accurate room status into computer daily and investigate discrepancies.

负责每天将客房情况准确的输入电脑并调查各种异常情况。

• Maintains and update administrative data.

保持和更新管理数据。

• Maintains working area and equipment in a proper state of cleanliness and repair.

确保工作区域和设备得到良好的清洁和修缮。

• Report guest complaints to Executive Housekeeper or delegate immediately.

 及时向行政管家或其代理人汇报客人的投诉情况。

• Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards.

遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生标准。

• Attends meetings and training sessions as required.

按要求参加会议和培训活动。

• Is multi-skilled as a Room Attendant as well as other areas of Housekeeping.

成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。

• Adheres to Housekeeping standards and procedures and enforces same.

遵守并执行客房部的各项标准和工作程序。