Housekeeping Coordinator

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day

• Ensures forwarding and receiving of all information pertaining to the department to maintain set standards. 
• Responsible for entering accurate room status into computer daily and investigating discrepancies.
• Maintains and update administrative data.
• Maintains working area and equipment in a proper state of cleanliness and repair.
• Attends meetings and training sessions as required.
• Work effectively with guests and colleagues from different viewpoints, cultures, and countries
• Build and maintain positive relationships with all internal guests and guests to anticipate their needs.
• Anticipate guests’ needs, handle guest enquirers, and solve problems.
• Create a positive hotel image in every interaction with internal and external guests.
• Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
• Maintain knowledge of special programs and events in the hotel to recognize and respond to guests’ needs.
• Maintain current Hotel information to be able to provide information to guests.
• Adhere to InterContinental Hotel Group Code of Conduct and Housekeeping Policies and Procedures
• Report problems to Management with suggestions for resolution
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
• Be aware of the duty of care and adhere to occupational, health and safety legislation, policies and procedures.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service. 

What we need from you

• Previous administrative experience in hospitality or similar experience as a Housekeeping Administrator or Coordinator in a 4* or 5* hotel
• Telephone Etiquette and Organizational skills.
• Knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Good organizational skills, ability to multitask and prioritize effectively, and manage a dynamic environment.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing