Housekeeping Attendant

Working in a fast-paced hotel environment, you’ll take pride in keeping our guest spaces to a high standard, while being a friendly and reliable presence for both guests and colleagues

Guest Experience

• Create a welcoming guest experience by maintaining clean, comfortable and well-presented rooms and public areas.
• Respond to guest requests promptly and courteously, using HubOS to manage and record requests where required.
• Recognise and record guest preferences to support a more personalised stay.
• Handle lost property accurately and in accordance with hotel procedures.
  Operations & Quality
• Service guest rooms, suites and public areas in line with IHG brand standards and the IHG Clean Promise.
• Maintain housekeeping equipment, pantries, linen stores and required stock levels.
• Report maintenance issues promptly and support basic maintenance tasks when required.
• Monitor room servicing progress and communicate updates to the Housekeeping leadership team.
• Contribute to stocktakes and maintain accurate housekeeping supplies and equipment.
• Achieve daily productivity and quality standards while prioritising workload effectively.

  Responsible Business

• Follow safe working practices and correct procedures for handling cleaning chemicals and equipment.
• Identify and report hazards and support appropriate risk controls.
• Support the hotel’s environmental and sustainability initiatives through responsible housekeeping practices.
• Maintain high standards of personal presentation, hygiene and workplace safety

• Previous housekeeping or hotel experience is desirable but not necessary.
• Strong attention to detail and pride in maintaining high standards.
• Friendly, reliable and comfortable working as part of a team.
• Good communication and the ability to prioritise work in a fast-paced environment.
• Physically capable of being on your feet, bending, and safely lifting, pushing and pulling equipment and linen.
• Flexible availability, including weekends and public holidays as required.
• Legal right to work in Australia.