Housekeeping Attendant

HOUSEKEEPING ATTENDANT

Job Overview:

As a housekeeping attendant, you will carry out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet hotel service standards and guest's expectations. You will be responsible for room areas, non-room areas, public areas and for back of house areas.

Responsibilities:

• Allocated rooms.
• Prepare guests rooms for turndown service and ensure service standards are followed.
• Replenishing supplies and guest amenities.
• Offer professional, friendly, and engaging service.
• Assist with regular equipment stocktaking.
• Assist guests with any requests for information or service they require.
• Ensure high standards of property presentation, hygiene and cleanliness.
• Assist with the provision and removal of rollaway beds and cots.
• Maintaining the cleanliness of the public area, including F&B outlets, lobby area.
• Assisting the Night Manager in ensuring the safety and security of the hotel guest and their property whilst staying at the hotel.
   

The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.

Requirements:

• Previous experience in a similar role, preferably including 5-star experience
• Ability to communicate and understand English and any other language ability will be an advantage.
• Understanding of the needs and expectations of all guests and ability to provide highest standard of guest services.
• A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues.
• Reliable and punctual with a high attention to detail and willingness to go the extra mile, ability to work well with limited supervision.
• Flexibility to work varying shifts (day/night) including weekends and public holidays.