Hotel Services Team Member- Reservations

Welcome to Hotel Indigo Adelaide Markets, where every guest walks into a local story. Located in the heart of the iconic Adelaide Central Market, we’re proud to be the first Hotel Indigo in Australia—a boutique hotel designed for curious travellers and locals alike. With 145 design-led rooms, our vibrant Market & Meander - Modern Italian Cuisine, and the lively Merrymaker Rooftop Bar with sweeping views and cosmic cocktails, we’re more than just a hotel—we’re a hub of culture, food, and connection. 

We are looking for a Hotel Services Team Member- Reservations attendant to join our Reservations Team If you're enthusiastic about delivering outstanding guest experiences and being part of a team that celebrates local culture, we'd love to hear from you. This is a Part-time role, based on HIGA Level 3.
 

Your Day to Day:

• Deliver warm, efficient service across phone and email while sharing local knowledge and recognising IHG One Rewards members.
• Manage reservations with accuracy — updating profiles, confirming details, processing payments, and keeping rates and availability aligned.
• Support group bookings and communicate clearly with Sales, Marketing, and Front Office to keep operations running smoothly.
• Upsell where appropriate and highlight promotions to enhance guest stays and hotel revenue.
• Follow WH&S procedures and assist with general duties as needed — we work together as one team.

Qualifications:

• Previous experience in Reservations, Front Office, or customer‑focused hotel roles
• Exceptional attention to detail and accuracy in data entry and financial processing.
• Strong written and verbal communication skills with the ability to liaise with multiple stakeholders.
• A naturally warm, engaging personality with confidence to delight guests
• Solid organisational skills and ability to prioritise in a fast‑paced environment
• Knowledge of the Opera property management system is a plus.
• Ability to work across a rotating roster including weekends and public holidays

What you can expect from us:

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:

• HIGA Award Level 3 - Base Rate $26.70per hour + Shift / Weekend Penalties as applicable
• Paid birthday leave 
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave 
• Proactive health days and flexible work options. 
• Your career journey will be supported through our lifelong development program 
• IHG Career Milestone celebrations 
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay go even further. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

So, join us and you’ll become part of our ever-growing global family! #GoFurtherTogether