Hotel Operations Administrator

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.    

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.      

The role: 

We're looking for an efficient Hotel Operations Administrator to work across administration/reservation and 
finance functions. You will have strong attention to detail and a willingness to learn various responsibilities. 

You tasks will include:

Finance Tasks: 

• Providing reporting support to other departments.
• Ensuring the timely billing of revenues.
• Maintain a filing system for account receivable records.
• Assist in the reconciliation of accounts
• Respond to and resolve account queries.
• Collate supplier’s documentation for processing.
• Ensure all invoices have the appropriate documentation attached and approvals prior to processing.
• Record and process payments of goods and services.

Reservation/Admin Tasks: 

• Handling and responding to reservation inquiries across multiple channels.
• Inputting and maintaining reservations in Opera PMS with accuracy.
• Supporting pre-arrival communications and administration to enhance the guest journey.
• Handling booking amendments, cancellations, and special requests efficiently and
  professionally.
• Assisting with reporting and ensuring the accuracy of reservation data.
• Processing chargebacks and issuing invoices and receipts in a timely and accurate manner.

What you can expect from us:  

We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey   

• Free staff meal on shift      
• Paid birthday leave in addition to your annual leave  
• Discounted stays at IHG hotels for eligible staff 
• Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills   
• You have the opportunity to fast track your career with a growing global company   
• Popular hotel perks and discounts on the retail platform   
• Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage!   

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.  So, join us and you will become part of our ever-growing global family.   

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.