Hotel No.2 - 全服务酒店（大中华区域）Hotel No.2 – Full Service Hotel (Greater China)
As Hotel No.2 you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence.
Your day to day
People
Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance.
Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
Recommend or initiate any HR elated actions where needed.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Guest Experience
Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members.
Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.
Responsible Business
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organisations, activities and businesses.
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
Perform other duties as assigned. May also serve as manager on duty.
Financial
Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
What We Need from You
Obtain thorough understanding of “True Hospitality for Good”
Be aspired to grow into hotel General Manager
Has cross-functional management experience
Be energetic and highly self-motivated
We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
