Hotel No.2 – Full Service Hotel (Greater China)
Hotel Brand:
Location: China, Shanghai, Shanghai
Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120
Job number: 126222
Your day to day
People
- Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
- Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
- Recommend or initiate any HR elated actions where needed
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Guest Experience
- Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
- Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
Responsible Business
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
- Act as public relations representative to raise awareness of hotel and brand in local community
- Drive team member involvement in community organisations, activities and businesses
- Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
- Perform other duties as assigned. May also serve as manager on duty
Financial
- Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
- Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
What we need from you
- Obtain thorough understanding of “True Hospitality for Good”
- Be aspired to grow into hotel General Manager
- Has cross-functional management experience
- Be energetic and highly self-motivated
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.