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Hotel No.2 – Full Service Hotel (Greater China)

Hotel Brand:
Location: China, Shanghai, Shanghai

Hotel: Corp Shanghai, 2nd Floor, Citigroup Tower, No. 33 Hua Yuan Shi Qiao Road, Pudong District, 200120

Job number: 126222

2482x804-hoteloperations
2482x804-hoteloperations

Your day to day

People

  • Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers   
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 
  • Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 
  • Recommend or initiate any HR elated actions where needed  
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management 

Guest Experience

  • Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members 
  • Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities 

 Responsible Business

  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.  Maintain relations with outside contacts 
  • Act as public relations representative to raise awareness of hotel and brand in local community 
  • Drive team member involvement in community organisations, activities and businesses  
  • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint 
  • Perform other duties as assigned. May also serve as manager on duty 

Financial

  • Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability 
  • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty 

What we need from you

  • Obtain thorough understanding of “True Hospitality for Good”
  • Be aspired to grow into hotel General Manager
  • Has cross-functional management experience
  • Be energetic and highly self-motivated

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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