Hotel Manager/Assistant GM

Begin Your Next Chapter as Hotel Manager/Assistant GM at InterContinental® Buckhead Atlanta — A Beacon of Luxury Where Southern Sophistication Meets International Allure.

At IHG, we’re passionate about you! Whether your interests lie in sports, travel, music, or mastering your craft, we believe that the same passion you bring to your personal life should fuel your professional one. We're looking for people who put guests at the center of everything they do—people who are curious, confident, and committed. If that sounds like you, consider joining the team at InterContinental® Buckhead Atlanta. 

 About InterContinental® Buckhead Atlanta

InterContinental Buckhead Atlanta hotel is where Southern sophistication meets international allure. Elevate your stay in a stylish guest room or suite, enjoy exclusive amenities in the Club Lounge, and savor flavorful dishes at The Americano, Atlanta’s first Italian steakhouse. From indulgent spa services and state-of-the-art pool and fitness to exquisite events in two grand ballrooms or 22 modern meeting rooms, you’ll experience reimagined luxury in Atlanta’s prestigious Buckhead neighborhood. We are beyond honored to announce that InterContinental Buckhead Atlanta has been ranked the #1 Top Hotel in Atlanta by the readers of Travel + Leisure.

JOB OVERVIEW:

Assist the General Manager in managing the day-to-day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained with a focus in the room division operation.

DUTIES AND RESPONSIBILITIES:

• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.  Communicate and enforce policies and procedures. 

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.  

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

• Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows:

  • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.

  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it relates to appearance, cleanliness, and levels of maintenance and repair; ensure preventative maintenance programs are in place to protect the physical assets of the hotel.

  • The security function to ensure a safe and secure environment for guests, employees, and hotel assets.

  • Ensure Spa Services that deliver un-paralleled service and value for guests.

  Support per GM request:

• Accounting and purchasing controls and procedures are implemented and maintained.

• Food and beverage departments to ensure standards of operation and quality are maintained and food and beverage profit and revenue goals are achieved.

• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty.

• Interact with outside contacts:

  • Guests – to ensure their total satisfaction

  • Owners and/or Principals – regarding operational updates and current issues

  • Vendors – to resolve any vendor performance issues, etc.

  • Regulatory agencies – regarding safety and compliance matters

  • Other contacts as needed (Professional organizations, community groups, local media) 

• Perform other duties as assigned.

   

 Qualifications and Requirements:

Bachelor’s degree in Hotel Administration, Business Administration or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience in a luxury hotel.  Must speak fluent English.  Other languages preferred.

The salary range for this role is $130k to $155k. This job is also eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.