Hostess PT- The Americano

Your Role: Creating Lasting First Impressions

As a Host/Hostess, you will be an ambassador of first impressions and hospitality, ensuring every guest receives a warm, seamless welcome. From the moment they arrive until they are comfortably seated, your charm, attentiveness, and polished presence will set the tone for a memorable dining experience.

Key Responsibilities

• Greet guests warmly and professionally, managing seating to maintain a balanced and efficient dining flow
• Answer phones and assist with guest inquiries, reservations, and take-out orders
• Maintain accurate waitlists, notifying guests when tables become available
• Assist with room service orders and promote up-selling opportunities
• Process payments, balance cash drawers, and complete end-of-shift paperwork
• Support opening tasks, including assigning stations and setting tables as needed
• Handle guest concerns with grace, resolving issues promptly and professionally
• Guide guests to various outlets and assist with special requests
• Foster a collaborative team environment through daily communication and coordination
• Perform additional duties as assigned to support the restaurant team
• Perform other duties as assigned by the management

What We’re Looking For

• Prior experience in a luxury restaurant or hotel environment preferred
• Fluent in English with excellent interpersonal and communication skills
• Ability to engage graciously and professionally with guests and colleagues
• Comfortable using computers, reservation platforms, and performing keyboard/data entry tasks
• Ability to carry or lift items up to 50 pounds (plates, utensils, menus, etc.) and comfortably stand, bend, stoop, and kneel for extended periods
• Familiarity with handling food, beverages, utensils, and point-of-sale systems
• Basic math and literacy skills for handling transactions and guest records
• Flexibility to work evenings, weekends, and holidays as business needs require
• Passion for delivering authentic, sophisticated guest experiences

What We Offer

Hourly Rate: $17.75 an hour

Join Us — Be Part of a Legacy of Luxury and Connection

At IHG Hotels & Resorts, we are more than a brand — we are a global family. We celebrate individuality, embrace diversity, and believe that our shared values create extraordinary guest moments.

As ambassadors of the InterContinental brand, we are passionate about culture, travel, and delivering True Hospitality for Good. If you are inspired to connect with people from all over the world and create enriching experiences every day, this is your opportunity to grow and shine.

Ready to begin your journey with us? Let’s Go Further Together.

IHG is proud to be an Equal Opportunity Employer. Minorities / Females / Disabled / Veterans are encouraged to apply.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.