Hostess - Kimpton Vividora Barcelona

What’s the job?

As the friendly face of our Food & Beverage outlets, you’ll also be a helpful host, a local expert, and a proud brand ambassador. 

You’ll report to the Food & Beverage Manager.

Your day-to-day

• Greet and warmly welcome all guests upon arrival, ensuring a positive first impression.
• Escort guests to their assigned tables and provide clear explanations of service options when needed.
• Manage reservations and walk-ins, coordinating seating arrangements efficiently in both the restaurant and terrace.
• Maintain a clean and well-organized host station, including check folders, reservation lists, tablets, and POS devices.
• Verify that dining areas are properly set and ready before each service.
• Proactively check on table setups and customer satisfaction throughout the shift, including during terrace service.
• Handle phone calls and guest inquiries in a professional and courteous manner.
• Collaborate closely with the floor team and supervisor to ensure smooth service flow and guest satisfaction.
• Assist with buffet setup, station organization, and other pre-opening tasks as needed.
• Promptly communicate last call times for breakfast or specific services.
• Ensure accuracy of guest bills, room charges, and payment closures at the end of each shift.
• Organize and file signed tickets, credit card receipts, and voids correctly.
• Encourage guests to leave feedback through platforms like TripAdvisor or The Fork.
• Monitor table turnover and guest needs, maintaining attention to detail and guest preferences.

What we need from you

• 1+ years’ experience working with in hotel/restaurant.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Outstanding communication skills
• Excellent organizational and multitasking skills
• Ability to interact with multiple types of people

What to expect from us

• Discounted international room rates. 
• Meals whilst on duty. 
• Private health insurance discount. 
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool. 
• Uniform and laundry service.