Hostess

As a Hostess at Crowne Plaza Muscat OCEC, you will be the face of our restaurant, creating a warm and welcoming first impression for all guests. Your role is pivotal in ensuring smooth guest flow and managing reservations to deliver exceptional dining experiences aligned with IHG standards.

YOUR DAY-TO-DAY:

• Greet all guests promptly, courteously, and professionally upon arrival.
• Escort guests to their tables, ensuring comfort and satisfaction.
• Manage the reservation system efficiently, including phone, online, and walk-in bookings.
• Maintain an organized waiting list and provide accurate wait times during busy periods.
• Coordinate with service staff to ensure seamless table turnover and seating.
• Maintain a clean and orderly hostess stand and entrance area at all times.
• Stay updated with restaurant menus, promotions, and events.
• Handle guest inquiries and complaints professionally and escalate issues when necessary.
• Build rapport with repeat guests and recognize VIPs in line with IHG service standards.
• Support the restaurant team during peak hours as needed.

WHAT WE NEED FROM YOU:

• High school diploma or equivalent; diploma in Hospitality or related field is a plus.
• Previous experience in a hotel or restaurant environment preferred.
• Excellent interpersonal and communication skills in English; Arabic or other language skills are a plus.
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.
• Familiarity with reservation software or POS systems is advantageous.
• Flexibility to work in shifts, including weekends and holidays.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.