Holiday Inn Express & Suites Singapore Novena - Duty Manager

What's the Job?

 

We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions

 

Your day-to-day:

 

Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations

• Prioritising workload and ensuring your team deliver authentic, memorable experiences

• Developing your team’s skills to drive results that positively impact on hotel performance

• Having authentic conversations with guests to resolve issues, queries or concerns

• Being first point of contact for any critical emergency situations

What We need from you:

 

● Minimum Diploma or equivalent

● 2 years’ front desk/guest service leader experience

● Must be fluent in spoken and written English 

● Other languages may be preferred 

● Basic mathematics skills

● Excellent communication, problem solving, reasoning and motivational skills

● Long periods of standing in the front desk areas and occasional lifting of heavy items

● Working knowledge of hotel property management systems like Opera beneficial

● Willingness to work evenings and weekends