Health Club & Spa Manager - InterContinental Cairo Citystars

Are you a passionate wellness advocate with a flair for luxury hospitality? InterContinental Cairo Citystars, a Great Place to Work (GPTW) certified hotel, is seeking a dedicated Health Club & Spa Manager to lead our team in creating unforgettable wellness experiences. If you’re ready to inspire and elevate our guests’ rejuvenation journeys in a supportive and thriving environment, we want to hear from you!

Here’s a little taste of your day-to-day:

• Co-ordinate the maintenance of all recreational facilities and equipment
• Coordinate the delivery of all recreational guest services
• Responsible for the safety of all guest services
• Manage all staff in this department
• Manage the sale and promotion of departmental products and services
• Access sales and marketing data
• Maintain your uniform in a clean and tidy manner, ensuring grooming matches hotel policy.
• Performs miscellaneous job-related duties as assigned.
• Assist with the development of new products and services
• Assist with the evaluation of sales and marketing activities
• Anticipate economic business level fluctuations and makes action plans
• Comply with all Hotel and corporate guidelines (eg  signage guidelines, safety guidelines, etc)
• Deliver high quality service to guests
• Adhere to departmental cleaning and maintenance programs
• Attend and input at management meetings as required.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive.
• Works with Finance Manager to determine the annual budget. 
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
• Adheres to Intercontinental Hotels Group Corporate Code of Conduct, Employee Handbook and Hotel policies
• Demonstrates an understanding of competitors’ major strengths and weaknesses
• Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
• Diagnose problems and thoroughly analyse information to guide decision making 
• Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs
• Increase sales for all services provided (Membership –SPA) treatments in order to achieve and exceed budgeted revenue.
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Generate new ideas and encourage creativity from your staff
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
• Be comfortable and effective in an environment of ambiguity or change
• Complete tasks as directed by Management
• Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance
• Build consensus for action and negotiate mutually beneficial solutions to problems
• Establish influential contacts with suppliers
• Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries
• Planning and maintaining of at least one month of operational supplies.
• Attending all house-training programs.
• Ensuring maintenance of inventory of supplies and products.
   

What we need from you?

• Minimum 3 year experience as Health club Manager
• Bachelor degree of related studies
• Certification from a recognized institute for swimming 
• Excellent communication skills required
• Ability to provide legible communication
• CPR Certified
• Fluent English is a must.
• Computer skills are recommended.
• Handling complaints

What we offer?

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.