Health Club Attendant

Assist hotel guests and gym members with warm welcome and motivate them throughout their fitness journey.

At InterContinental Hotels & Resorts^® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

FINANCIAL RETURNS

• Post all charges to guest accounts in a timely and accurate manner.
• Promote hotel’s facilities and special promotions in order to encourage guests to use all of the Hotels’ profit centers.

PEOPLE

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

GUEST EXPERIENCE

• Respond in a prompt and professional manner to guest’s needs within the Business Center.

RESPONSIBLE BUSINESS

• Welcoming guests and members to the Health Club with a warm, professional attitude, ensuring they feel supported and motivated throughout their fitness journey.
• Oversee the overall operations of the Health Club including fitness center, swimming pool, sauna, and recreational areas.
• Manage membership sales, renewals, promotions, and guest engagement activities to maximize revenue.
• Answering phone calls and responding to inquiries regarding health club services, memberships, and classes
• Providing wellness advice and promoting the club’s services, facilities, and membership offers to increase engagement.
• Supporting the Health Club team in administrative tasks, locker room checks, towel inventory, and maintaining overall cleanliness and orderliness of the fitness area.
• Ensuring the reception area is clean, organized, and inviting
• Assisting with administrative tasks as needed

High School diploma or equivalent plus one year experience in customer service or in similar environment.  Some College preferred.  Must speak fluent English.   Other languages preferred.

This job requires ability to perform the following:

• Standing and moving about the work area
• Energetic, professional, and customer-oriented personality.
• Heavy Lifting
• Must possess good computer skills 
• Communication skills are utilized a significant amount of time when interacting with clients and guests.
• Flexibility to work various shifts, including weekends and holidays

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities.   To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.