Head of Operations, Luxury & Lifestyle, North China
Hotel Brand: IHG Corporate
Location: China, Beijing, Beijing
Hotel: 北京市, Beijing, Beijing, China
Job number: A561195112
Plays a pivotal role in driving operational excellence and strategic growth across all hotels within the designated Area. This leadership position is responsible for overseeing the hotels operations directly and indirectly, ensuring alignment with Winning Metrics, and fostering a culture of continuous improvement. Through effective leadership, collaboration, and innovation, ensures the delivery of exceptional guest experiences while maximizing operational efficiency and portability.
Your day to day
• Provide leadership on driving and seek out opportunities to improve commercial and financial performance, whilst balancing risk, implementing brand and business model relevant strategies to maximize the performance and profitability of hotels whilst maintaining brand standards and organizational values.
• Grow and manage trusted relationships with existing and new owners and key stakeholders in the market, demonstrating credibility through the successful operation of existing properties enabling open and honest dialogue and the creation of opportunities for future developments.
• Attract and develop diverse internal & external pipelines to meet future growth aspirations within the area and wider coverage. Reviewing talent management plans, validating internal succession plans for General Managers and supporting the development of high potential talents thought talent programs; Engaging in the GM hiring process in partnership with TA, assessing in line with GM Success Profiles, and delivering an on-brand recruitment experience that builds our reputation in the marketplace.
What we need from you
• In-depth knowledge of hotel operations and multi-unit leadership and proven track record in diving operational excellence. Demonstrated ability to lead and enhance the operational capabilities of a team.
• Extensive experience collaborating with sophisticated and institutional owners. And well Understanding of owner economics and financial drivers.
• Business acumen with a commercial mindset and strategic thinking capabilities.
• Exceptional leadership skills with a focus on team development.
• Proven ability to attract, mentor, and nurture talent.
• Strong networking and communication skills, fostering trusting relationships
• Capacity to initiate and drive change effectively.
• Experience in leading senior leadership teams
We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
