Head Barista

Your day to day

• Maintain coffee and beverage costs within levels established by the outlet and department.​
• Lead and coordinate the barista team to complete all tasks with optimum efficiency each shift.​
• Coordinate with stewards for cleanliness and engineers for maintenance of all coffee 
• machines and beverage equipment.​
• Maintain adequate supply of coffee, ingredients, and consumables; ensure all team members are trained on equipment operation.

• Ensure all team members are familiar with resort policies and procedures on training, safety and security.​

• Maintain full knowledge of coffee, soft drinks, smoothies, and all beverage offerings; ensure par stocks are maintained at all times.​

• Provide counter service to all guests with the highest standard of quality and consistency.​

• Assist in serving beverage orders at the restaurant, lobby, and poolside as required.​

• Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.​

• Report for duty on time, neatly groomed in clean and proper uniform. Do not consume alcohol while on duty.​

• Maintain expertise in coffee brewing methods, soft drink preparation, and smoothie recipes; ensure correct glassware and presentation for all beverages.​

• Fully responsible for the inventory management including beverage & bar equipment inventory.​

• Track near-expiry and slow-moving ingredients; implement promotions or menu adjustments to reduce wastage.​

• Prioritise short-shelf-life ingredients such as fresh milk, fruit, and syrups to maintain quality and reduce waste.​

• Ensure all coffee machines, blenders, and beverage equipment are spotlessly clean and maintained daily.​

• Follow correct procedures before, during, and after beverage service in accordance with brand standards.​

• Lead daily pre-shift briefings and training sessions with a positive and motivating approach.​

• Ensure proper use of all equipment and supplies; reduce misuse and breakage and report any defects promptly.​

• Ensure the coffee and beverage counter is kept clean and organised to standards at all times.​

• Foster team spirit and ensure all barista team members pursue a unified standard of beverage service.​

• Ensure beverage sales are accurately processed through the POS system and cash is balanced before shift close.​

• Lead creative sessions to develop new coffee blends, smoothie recipes, and seasonal promotional beverages.​

• Maintain familiarity with soft drink dispense systems, post-mix reticulation, and carbonation equipment.​

• Ensure all coffee, beverage, and ingredient stocks are fully replenished before each service opening.​

• Maintain familiarity with ice machine procedures, glassware racking, and glass washer operations.​

• Maintain knowledge of snack and light F&B offerings to support and upsell to guests as needed.​

• Lead daily pre-shift briefings and training sessions with a positive and motivating approach.​

• Read the communication file and notice board daily; share key updates with the team.​

• Conduct thorough shift handovers; ensure all pending tasks and beverage notes are clearly communicated.​

• Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.​

• Demonstrate understanding of and adherence to the resort and department’s regulations outlined in the employee handbook and operations manual.​

• Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating. ​

• Maintain knowledge of resort activities and Penang’s local scene to enrich guest conversations and recommendations.​

• Ensure HACCP standards are met; actively check cleanliness in front and back of house.​

• Uphold InterContinental brand SOPs; ensure all barista team members consistently respect and follow standards.​

• Maintain Forbes Travel Guide Standards knowledge; coach the team to apply these as the minimum at every service.​

• Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team.