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HR HCM Reporting & Analytics Manager

Hotel Brand:
Location: India, Gurgaon

Hotel: Corp India GSC Delivery Centre, 11th Floor, Building No. 10, Tower C, DLF Cyber City, DLF Phase II, 122002

Job number: 156655

Role Purpose

The Sr. Manager of Operations Performance Analytics & Insights is responsible for developing performance and identifying key insights of the Americas Operations. The individual will lead the development of system-wide solutions to drive hotel performance while improving the annual target setting approach for the Region. They are responsible for the leading the team to develop and produce all key operations performance metrics reporting, dashboards, and trends, across the Americas.

Key Accountabilities

  • Lead creation and maintenance of core datasets required for Performance Analytics across Operations.
  • Lead creation and development of all key Americas performance dashboards to produce the annual action and prioritization plan.
  • Manage stakeholder data/dashboard requirements.
  • Lead analysts in the project management to deliver new datasets and dashboards.
  • Leverage analytics and modelling to produce performance insights to the Americas Strategy & Planning team whilst providing regular reporting to operations performance discussion forums.
  • Work with the Operations support team to define and track key initiatives.
  • Identify new analytical approaches to drive efficiencies in the Operations organization.
  • Define hotel level targets for the Hotel Winning Metrics; evolve the target setting methodology.

Key Skills & Experiences

Education

  • Bachelor’s degree (or equivalent), preferably in an analytical discipline such as Economics, Operational Research, Math, Physics or finance

Experience

  • 5 years in operational research, data analytics, and/or strategy consulting.
  • Proven ANALYTICAL skills and application in an Operations support environment.
  • INFLUENCING – Proven track record of using data to influence senior leaders in decision process.
  • STAKEHOLDER MANANGEMENT – proven track record to manage and priorities stakeholder expectations.
  • PROJECT MANAGEMENT – able to manage projects to time and budget.
  • PROBLEM SOLVING – resolve process & technical challenges in a calm and measured approach.

Technical Skills and Knowledge

  • TABLEAU – Create, update, maintain and new dashboards
  • ALTERYX – Create& maintain workflows
  • EXCEL – Advanced level – vlookup, pivots, macros etc.
  • Expert business case & benefits modelling tools & methods
  • Expert logical data modelling skills
  • Expert communication (verbal, written, listening) skills
  • High facilitation & requirements development skills
  • High level critical thinking & problem-solving skills

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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