Your day to day
People
•Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
•Educate and train managers on HR disciplines to foster productivity and enhance performance
•Welcome and conduct new team member orientation
•Oversee maintenance of accurate and up-to-date personnel files and records for all employees
•Ensure hiring standards and applicable laws and regulations are followed
•Build great relations with outside contacts
•
Financial
•Help create and work within the HR budget.
•Monitor staffing and labour standards to manage costs
•Mitigate financial risks associated with employee relations issues
•Identify and analyse local compensation and benefits practices to ensure financial competitiveness
Guest Experience
•Develop creative ways to inspire and motivate team members to provide guests with a unique experience
•Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
•Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business
•Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
•Ensure compliance with relevant employment laws and hotel or company policies and procedures
•Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
•Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
•In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
•Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Accountabilities
This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team.
What we need from you
•Bachelor’s degree / higher education qualification / equivalent
•4 years’ of related experience in HR
•Some supervisory experience also preferred
•Professional HR designation preferred
•Ability to maintain confidentiality to the extent possible in all HR related matters
•Must speak local language(s)
•Other languages preferred
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
What we offer
We’ll reward all your hard work with a great salary and benefits, great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us
