Guest Transport Coordinator - InterContinental Hayman Great Barrier Reef

About us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on a diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

About the Role

As a Transport Coordinator, you will be the orchestrator of all arrivals and departures to and from Hayman Island.   You will be the contact point for all guests arriving by helicopter, seaplane, luxury launch transfer or private yacht, as well as making sure all guests are manifested and arrive and depart at their appropriate times. You will also be the central contact person for any inquiries from other colleagues and external travel partners. 

In our unique environment, arrival and departure allow for two huge experiences of guest interaction and first impression of the resort. These experiences rely on someone who can work fast paced in an agile environment as well as being able to constantly strive for accuracy, improvement and safety

Base rate $29.96 + loading + penalties

What we need from you

• QUALIFICATION: Tertiary Studies in Hotel Management or Business Degree preferred
• Minimum 1-2 years’ related management experience in 5 star, luxury hotel industry.
• Flexibility - night, weekend and holiday shifts are all part of the job
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language - extra language skills would be preferred

What we offer

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Staff Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• A great range of employee, friends, and family discount rates across more than 5,300 InterContinental Hotel & Resorts properties.

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers/ or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers