Guest Services Supervisor 宾客服务主管
Hotel Brand: Hualuxe Hotels & Resorts
Location: China, Chongqing, Chongqing
Hotel: 重庆市九龙坡区, 重庆市, Chongqing, Chongqing, China
Job number: A561175389
Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括:
Maintenance of guest information 维护客户信息
Maintenance of information about local events 维护当地活动的信息
Compile occupancy statistics 统计入住情况
Supervise the use of he public address system 监督公共广播系统的使用
Supervise group bookings 监督团组预订情况
Assisting with serious complaints 协助解决严重投诉问题
Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括:
Cash handling and banking procedure 现金处理和银行业务程序
Dealing with irregular payments 处理非法支付情况
Instructing staff in credit policies and facilities 就信用政策和设备对员工进行指导
Instructing staff in cash security procedures 就现金安全程序对员工进行指导
Carry out debtor control 实施应收帐款控制
Prepare reports 准备财务报告
Supervise the cashiering system 对收银系统实施监管
Assist Guest Service Manager to handle guest complaint
协助宾客服务经理处理客诉
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At HUALUXE Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As an international premium hotel brand created with the customs of Chinese consumers in mind, HUALUXE integrate unique local cultural heritage into hotel design and service, exhibiting the art of Chinese hospitality that revolves around ‘eat’ and ‘meet’.
At HUALUXE, we provide guests an immersive Chinese culture experience and bring Chinese aesthetic into daily life.
Our colleagues don’t just acknowledge our values, they enhance them.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
