Guest Services Manager 宾客服务经理

岗位职责/职位描述
job overview 职位概述

Manage the activities of front office and relevant area (eg, My Space, Meeting Room and Gym) during the shift time ensuring that guests receive prompt, professional attention and personal recognition.

管理本班的前厅及相关区域（如Me Space, 会议室，娱乐室等）工作确保客人得到快速的，专业的服务和个人的关注。

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

· Be charming by being approachable, having confidence and showing respect.

· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

· 亲切、充满自信、体现尊重来展现富有魅力的你。

· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

QUALIFICATIONS AND REQUIREMENTS 任职要求

Required Skills –技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Good writing skills

· 具有良好写作技能

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

· Problem solving and organizational abilities

· 具有解决问题和组织能力

Qualifications –学历

· Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

Experience –经验

· 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。