Guest Service Manager 宾客服务经理
Hotel Brand: InterContinental Hotels & Resorts
Location: China, Guangdong, Shenzhen
Hotel: 宝安区福园二路会展湾东城广场7栋101深圳国际会展中心洲际酒店, 深圳市, Shenzhen, Guangdong, China
Job number: A561258053
Salary: 7000 - 8000
1.协助酒店管理层负责及整个酒店的运作，收集对客服务过程中所产生的问题信息;
2.大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作;
3.要负责处理宾客的问题和投诉;
4.要负责重要宾客的迎领工作;
5.解决当班期间发生的安全问题;
6.向其它班次协调交班记录上需要沟通的事项。
1.有同岗位工作经验1年以上;
2.能用流利的英语从事前厅服务形象气质佳;
精通电脑操作，具备较强的英文听说读写能力;
3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用;
4.注重细节，工作有责任心，执行力较强；
5、有上进心和良好的学习能力和抗压能力。
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 7000 - 8000
