Guest Service Associate(Plumber) | Holiday Inn New Delhi Aerocity

Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Job overview :

Assist the Shift Engineer with general hotel and building minor maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of guests 

At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one. 

Duties and responsibilities

• Apply Trade Expertise:
• Painting; Electrician; Mechanical, Carpentry, Plumbing, HVAC, Civil etc.
• Maintain the hotel in your qualified trade to the desired standard
• Daily inspection and rectification of all public areas in relation to your trade
• Complete the  daily tasks assigned by the Supervisor 
• Initiate/identify project work required in light of your trade throughout the hotel
• Assist the Shift Engineer with the design of a preventative maintenance program
• General building minor maintenance repairs
• Ensure plant rooms are checked and cleaned and are in operating order
• Investigate reported faults for all electrical equipment's
• Carry out any minor repairs to guest rooms or public areas
• Assist/support in other maintenance activities of the hotel
•  Meet guests in case of any technical service needs and deliver to the satisfaction
• Respond to requests from departments regarding minor maintenance issues throughout the day.

Qualifications and requirements :

Diploma in Engineering/ ITI Certification in relevant trade

1 year of relevant experience or an equivalent combination of education and experience .

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG^® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people

What we offer : 

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.