Guest Service Associate Front Office-Holiday Inn Express Bengaluru Whitefield

Greet all guests warmly and professionally upon arrival.

Assist with check-in and check-out in accordance with IHG/HIEX standards.

Provide accurate information regarding hotel services, facilities, and local attractions.

Handle guest queries, requests, and complaints promptly and efficiently.

Maintain a high level of guest satisfaction through friendly and personalized service.

Manage room reservations, cancellations, modifications, and no-show procedures.

Allocate rooms as per guest preferences and operational availability.

Ensure all guest details, payments, and documentation are accurately recorded in the PMS (Opera/Amadeus).

Process billing, invoicing, and cashiering tasks with 100% accuracy.

Coordinate with Housekeeping and other departments to ensure timely room readiness.

Ensure compliance with IHG Way of Clean and Holiday Inn Express brand service standards.

Follow grooming standards, operational SOPs, and safety/security protocols at all times.

Maintain the lobby and front desk area in a clean, organized, and guest-ready condition.

Provide clear handovers during shift change.

Coordinate guest requests with relevant departments (HK, F&B, Engineering, Security).

Assist in emergency procedures as per training.

Work efficiently on property management systems (Opera/Amadeus).

Prepare daily reports as required.

Maintain accurate records for arrivals, departures, and in-house guests.

Excellent communication skills (verbal & written).

Strong guest service orientation.

Ability to multitask and handle pressure.

Positive attitude and professional grooming.

Knowledge of hotel operations and PMS.

Problem-solving and time-management skills.