Guest Service Agent - Front Office

About us

Holiday Inn Werribee proudly showcases the open lobby concept. Situated in the heart of the Werribee city centre, being the talk of the town for Werribee and surrounds. The hotel occupies the top 4 floors of the mixed use 12 storey premises and boasts sweeping views right across to the You Yangs and Wyndham Harbour.  The hotel offers 150 stylishly appointed guest rooms, gym, outdoor garden courtyard, all day dining in our Rosana Bistro & Bar and versatile conference and events spaces.

Your day to day

• Check in and check out guests providing a seamless true hospitality experience
• Responding promptly to guest requests and enquiries
• Inputting and updating guest reservation profiles
• Recognise and welcome back IHG members and encourage new guests to enroll for IHG One Rewards Loyalty program
• Suggestive selling for guest accommodation rooms and utilising in house food & beverage offerings
• Understanding hotel facilities, including room configuration and food & beverage operating hours
• When required providing support to other operational areas such as food & beverage service, making coffees, setting up conference & events rooms, cleaning for hotel presentation

What we need from you

• Experience in a front office role within a hotel environment is highly desirable
• Competency using property management and point of sale systems, current or pervious Opera and
• Infrasys and HobOs experience is highly desirable
• Commitment and available to work a rotational roster, shifts will include early mornings, late evenings, overnights, weekends and public holidays
• A positive and energetic attitude with a "can do" approach meaning you're happy to roll up your sleeves and help everyone out to deliver our guests with a memorable stay
• A genuine want to be part of the new hotel and join a highly motivated team who work together to flex in changing situations
• Ability to be self-motivated and a self-starter that can take the lead in any situation
• Excellent verbal and written communication
• A true brand ambassador for Holiday Inn and the IHG group
• A current RSA Responsible Service of Alcohol) certificate is desired
• Valid Australian working rights

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• Paid birthday leave
• Enhanced parental leave
• Flexible work options and proactive health days
• Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. 
• In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
• Uniform is provided
• Entitled to one barista coffee or tea per shift from Rosana bistro & bar
• Full onboarding training, learning and development.

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com to find out more about us.