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Guest Service Agent 宾客服务接待员

2482x804-hotelfrontoffice
2482x804-hotelfrontoffice
holiday-inn-logo-non-endorsed-digital-green-rgb-horz-2023-en
holiday-inn-logo-non-endorsed-digital-green-rgb-horz-2023-en

Hotel Brand: Holiday Inn
Location: China, Hubei, Wuhan

Hotel: Wuhan International Expo (WUHNC), Tba, 435000

Job number: 127322

Be the warm welcome that kicks off a memorable guest experience .
热情欢迎宾客,开启令人难忘的宾客体验。
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone .
当面或在电话中认出并问候IHG Rewards Club优悦会会员和再次光临的宾客。
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay .
接受和管理宾客预订、推荐增值销售机会,并向宾客告知提升住宿体验的方式。
Handle cash and credit transactions .
处理现金和信用卡交易。
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes .
迅速为宾客办理入住和退房手续——核对身份证件、递交房卡以及提供和收回保险箱服务。
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
先行一步, 用心服务——记录宾客的喜好并据此采取行动,处理他们的信息、请求、问题和疑虑。
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary .
成为宾客可以信赖的求助对象就各种问题为宾客提供帮助,例如账单问题、本地信息等,并在必要时参与管理。
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed .
始终保证安全。遵守我们的安全规程,报告所有事故并佩戴所需的防护装备。
Take pride in your appearance and place as a brand ambassador .
担任品牌的形象大使,并为此感到自豪。
Always know what events and activities are on the day’s schedule .
对每天安排的计划和活动了熟于心。
Jump into other ad-hoc duties when your colleagues need your help.
在同事需要帮助时,能立即承担其他临时职责。

Who we are

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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