Guest Service Agent

Join the team at Crowne Plaza Adelaide Mawson Lakes, a contemporary hotel boasting 155 stylish rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces, a vibrant Aviator Bar, and our premium restaurant Ember & Vine, this is where sophistication meets warm, genuine hospitality.

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassures guests they’ve made the right choice to stay with us. As a Guest Service Agent, you’ll be responsible for all Front Office activities such as reception, reservations, telephone services, checking guests in/out, rooming of all guests, cashiering and auditing. You’ll deliver exceptional customer service ensuring guests have a great experience and stay, ultimately bringing the brand to life.

This is a part time position, working a minimum of 15 hours per week with availability to work up to 38 hours per week. 

Every day is a little different, but you’ll mostly be:

• Supporting guests on arrival: Championing the arrival experience and ensure to recognise our IHG One Reward Members 
• Process check-in/check-out functions: General cashiering and processing of guest accounts
• Stay informed: Keep up-to-date with daily events, group activities and guest feedback at the hotel. Familiarize yourself with the hotel’s offerings and local attractions so you can provide thoughtful recommendations to guests
• Assist in supporting the wider hotel team with other duties as required

What we need from you:

• Minimum 6 months experience in a Guest Services / Administration / Reception position preferred
• Responsible Service of Alcohol (RSA) certificate or willing to obtain
• Qualifications in Hotel Management and/or in a Business Administration related field preferred
• Flexible with nights, weekend and public holiday shifts
• Strong interpersonal and communication skills, bilingual or multilingual language skills are advantageous
• You will need a good grasp of reading, writing, basic maths, computers and Property Management System (PMS)
• Sometimes you will need to lift, push and pull objects up to 23kg. This can involve bending, and kneeling
• Display a commitment to our guests by consistently maintaining a high level of quality at all times

What you can expect from us

We give our people everything they need to succeed, and reward your hard work. With a range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.