Guest Service Agent

As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day to day

•    Be the warm welcome that kicks off a memorable guest experience
•    Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
•    Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
•    Handle cash and credit transactions
•    Start every stay right by swiftly checking guests in and out -take IDs, hand out room keys, and control and release safety deposit boxes
•    Stay one step ahead of guests’ needs –record and act on their preferences, and handle their messages, requests, questions and concerns
•    Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
•    Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
•    Take pride in your appearance and place as a brand ambassador
•    Always know what events and activities are on the day’s schedule
•    Jump into other ad-hoc duties when your colleagues need your help

What we need from you

Communication skills -guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guestleaveswith great memories
Fluency in the local language -extra language skills would be great, but not essential
Literate and tech-savvy -you’ll need a good grasp of reading, writing, basic maths and computers