Guest Relation Supervisor

Guest Relations Supervisor

At InterContinental The Red Sea Resort, we believe luxury is defined by thoughtful service, attention to detail, and meaningful guest connections. We’re looking for a Guest Relations Supervisor who will play a key role in delivering a seamless, welcoming, and elevated guest experience while supporting front office operations and upholding IHG brand standards.

As part of the Front Office team, you will be the face of the guest journey, ensuring every interaction is handled with care, professionalism, and a strong service mindset from arrival to departure.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Welcoming guests upon arrival and ensuring a smooth, personalized check-in and check-out experience
• Acting as the main point of contact for guests, handling inquiries, requests, and feedback professionally
• Personally managing VIP guests, loyalty members, and special occasions to exceed expectations
• Coordinating closely with Front Office, Housekeeping, F&B, and other departments to ensure seamless service delivery
• Supporting daily front office operations including room changes, special requests, and reservation-related matters
• Responding promptly to guest concerns, taking ownership of service recovery and follow-up
• Maintaining accurate guest profiles, preferences, and records within the system
• Promoting IHG One Rewards and other brand initiatives to enhance guest engagement
• Handling cashier duties accurately, including payments, floats, and guest folios when required
• Maintaining a professional presence in the lobby and front desk, setting the standard for service culture
• Monitoring service quality and identifying opportunities to enhance the guest experience
• Communicating guest feedback, incidents, or operational issues to management in a timely manner
• Supporting and guiding front office colleagues to ensure consistent service standards
• Attending required training sessions, briefings, and team meetings
• Carrying out additional duties as assigned to support front office and guest relations operations

What we need from you

• Diploma or Bachelor’s degree in Hospitality, Business Management, or a related field
• Previous experience in guest relations or front office within a luxury or upscale hotel environment
• Strong communication skills in English, Arabic is an advantage
• Excellent customer service, interpersonal, and problem-solving skills
• Ability to multitask and remain calm in a fast-paced environment
• Experience with hotel property management systems such as Opera or similar
• Professional presentation and strong attention to detail
• A proactive, positive, and guest-focused attitude
• Flexible availability including weekends, evenings, and public holidays

What you can expect from us

We give our people everything they need to succeed, from competitive benefits to meaningful learning opportunities and career development within a global hospitality brand. At IHG Hotels & Resorts, we’re committed to creating an inclusive workplace where colleagues feel supported, empowered, and inspired to be their best.

Don’t quite meet every single requirement but still believe you’d be a great fit? We’d love to hear from you. Apply today and start your journey with us.