Guest Experience Maker Coordinator (GEM) - Six Senses Crans Montana
Hotel Brand: Six Senses
Location: Switzerland, Crans-Montana
Hotel: Crans Montana (SIRSS), Route des Telepheriques 60, 3963
Job number: 152383
Duties and Responsibilities
As Guest Experience Maker Coordinator (GEM), I will assume full responsibility for the efficient operation in the following:
Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
Responsible for the daily operation of the telephone operators, Six Senses app (Okami) during the shift and administrative work.
Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
Handle all long distance and local calls and relay message if required.
Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
Assist in booking and taking requests for reservations for any resort outlets and Experiences requests.
Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment.
Inform any defects of equipment or PBX system.
Update general messages and relevant information from the guest via App for internal communication.
Ensure all equipment of the department is kept clean and in good working condition.
Upkeep Six Senses guidelines and standards of service and operation.
Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Guest Experience Maker Coordinator (GEM), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
Fluent in French & English
EU or Swiss Passport
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