Guest Experience Maker - Spanish Speaking

Duties and Responsibilities 
As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following: 
•    Check guest profiles and guest history prior to the guest arrival and be familiar with all the information. 
•    Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival. 
•    Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required. 
•    Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks. 
•    Offer welcome drink and cold towel on arrival. 
•    Escort guests accordingly throughout the resort. 
•    Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
•    Knowledge of fire & safety procedures and exits.
•    Upsell all resort, spa, LIFE and restaurant facilities.
•    Ensure all equipment of the department is kept clean and in good working condition. 
•    Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 
•    Strictly adhere to LQA standards and guest comments. 

Qualifications
To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

•    High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
•    Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service. 
•    Fluent in English & Spanish; I understand that additional languages are preferred.