Guest Experience Internship - Kimpton Vividora

Your day-to-day

•    Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
•    Check guests in, provide information on hotel services and room location.
•    Ensure required identification is taken from guests at check-in in line with local legislative requirements
•    Answer phones in a prompt and courteous manner.
•    Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
•    Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
•    Accommodating general and unique requests.

What we need from you

•    Currently studying a bachelor’s degree in hospitality or related field.
•    Previous hotel knowledge and experience in operational departments will be valuable.
•    Must be fluent in English.
•    Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.