Guest Experience Agent including Telephones

As Guest Experience Agent including Telephones you are responsible to ensure that excellent customer service experience and ensuring guest satisfaction by demonstrating high level of customer service skills and professionalism.

 A Little taste of your day-to-day:

1. Greet guests and warmly welcome them upon arrival, ensuring a positive first impression
2. Assist guests with check-in and check-out procedures, including processing payments, issuing room keys, and providing necessary information about hotel amenities and policies
3. Answer phone calls and respond to guest inquiries and requests, confirm reservations for guests, ensuring accuracy and attention to detail
4. Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and address any issues during their stay
5. Maintained a clean and organized front desk area, ensuring all necessary supplies were readily available for guest use
6. Up-sell and promote hotel services and amenities to guests, maximizing revenue opportunities
7. Keep updated records of guest interactions and transactions, utilizing computer systems and software effectively
8. Maintain knowledge of local attractions, restaurants, and transportation options to provide recommendations and assistance to guests
9. Wears uniform with pride and honor
10. Any other duties as assigned by the management

What We need from your:

● Excellent communication and strong interpersonal skills 

● Diploma in Hospitality Management or equivalent certification 

 ●   Intermediate in MS Office packages and Intermediate in Opera (PMS) preferred

● Two years total experience as guest service agent in any hotel properties or freshers with BHM degrees 

● Fluent in spoken and written English

● Must speak local language(s) 

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

So, join us and you’ll become part of our ever-growing global family.