Groups Reservations Coordinator

Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally located and experienced global five-star hotel in New Zealand’s capital city. InterContinental Wellington is host to beautiful luxurious rooms and culinary excellence

InterContinental Wellington is looking for a Groups Reservations Coordinator to join our team 

Your day to day

The Groups Reservations Coordinator is a specialized role within our reservations team, reporting directly to the Reservations Manager. You will be primarily responsible for managing group bookings and inquiries, ensuring a smooth and efficient process for all group reservations. Your role is key to supporting the hotel’s sales, marketing, and revenue goals by maintaining accurate communication of group reservation details and aligning with operational needs.

Key responsibilities include:

• Managing group booking inquiries and reservations from initial contact to final confirmation, ensuring a seamless experience for organizers and attendees.
• Collaborating with the revenue and sales teams to optimize group bookings and manage hotel inventory effectively.
• Ensuring reservation data is accurate, up-to-date, and properly documented.
• Delivering a personalized and responsive customer experience to group organizers and participants.
• Actively contributing to revenue generation by promoting booking opportunities.
• Building and nurturing strong relationships with group clients, ensuring their needs are met and expectations exceeded throughout the reservation process.

What we need from you

• Experience in reservations or front office operations or similar
• Strong administration skills
• Previous experience working in a hotel environment
• Experience using a property management system such as Opera
• Confidence in your communication skills and the ability to interact with customers and colleagues

What we offer

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

• paid birthday leave
• full training provided
• 50% off Food & Beverage at IHG hotels globally 
• daily laundered uniform
• additional parental leave benefits
• flexible work options
• proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.