Global Procurement Operations Director

Hotel Brand:
Location: India, Gurgaon

Hotel: Corp India GSC Delivery Centre, 11th Floor, Building No. 10, Tower C, DLF Cyber City, DLF Phase II, 122002

Job number: 142955

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Purpose of the Role

To provide strategic leadership, support and deliver Global Procurement and Supply Chain Operations to drive optimised performance from Global Procurement as a function and to support Owners & Hotels

Key Accountabilities

Contribute to the Global Procurement Operations (Operations) strategy, roadmap and service catalogue
Lead the overall set-up, development and delivery of Operations in location, coordinating with other hub leads.
Lead delivery of Operations team, including work allocation and prioritisation
Build relationships with key internal and external stakeholders, understanding challenges and customer priorities
Advise on continual improvement to ensure effectiveness and efficiency of the Operations team services delivered
Drive process improvement and automation opportunities for activities owned by Operations team
Develop and maintain reporting mechanisms on status of all projects and activities being delivered by the Operations team
Develop quality management reporting which ensured that service standards are being achieved per process
Oversee tactical delivery and support more complex supplier negotiations and sourcing activity
Act as escalation point for prioritisation across Operations to ensure resources are aligned to company and Global Procurement objectives
Hire, develop and engage talent in Operations team, including acting as the on-site support lead
Ensure strong adoption and Identify opportunities for expansion of Operations team’s service catalogue

Key Interfaces

VP Procurement Excellence
Head of Global Procurement Operations
Procurement teams
Stakeholders in the business
Owners and Hotels
Suppliers

Organisational Parameters

Individual /Team Capabilities:
Experience managing an operational helpdesk
Problem solving skills
Excellent Communication skills
Excellent Organisational skills
Customer Centric

Operating Model Parameters:
Active presence and major contributor to Global Procurement Operations leadership team
Effective communication within Procurement teams
Ability to manage business stakeholder groups.

Critical Knowledge and Experience

Desired Bachelor’s and/or Master’s degree in Business Administration, Marketing, Finance, Sales, Hospitality or relevant field of work
Significant experience (7+ years) leading and managing an Operations procurement / shared services team
Experience designing, managing and evolving a procurement shared service team
Significant experience in managing competing priorities and managing senior stakeholders expectations
Ability to lead, motivate, develop, mentor and coach future talent
Excellent communication skills (India: English, MLAC: English and Spanish)
Excellent organisational skills
Excellent relationship management skills, ability to communicate effectively throughout the business both vertically and horizontally

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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Global Procurement Operations Director