Global Learning Shared Service Operations Specialist
Hotel Brand: IHG Corporate
Location: China, Shanghai, Shanghai
Hotel: 上海市, Shanghai, Shanghai, China
Job number: A561185692
This role supports the global execution of IHG University’s learning programs by bridging offshore administrative operations with in-market delivery across the AMER, UK, and Greater China regions. It ensures flawless logistics, escalates technical or personnel issues, and translates offshore data into impactful forecasts and insights. Responsibilities span program setup, billing, procurement, and LMS accuracy, alongside venue coordination and brand compliance. The specialist also fosters strong stakeholder relationships and champions process efficiency, contributing to learner satisfaction and global learning consistency.
Your day to day
Essential Duties:
• Program & Operations Management
• Coordinate global learning program logistics across regions
• Manage billing, purchase orders, and vendor procurement
• Ensure LMS data accuracy and reporting compliance
• Support in-person delivery: venue setup, printing, hotel contracting
• Administer attendance tracking, evaluations, and program closure
• Stakeholder & Team Coordination
• Serve as escalation point for technical, personnel, and regional issues
• Schedule internal trainers and learning resources
• Liaise with external training vendors and hotel operators
• Partner with regional HR and business units
• Data & Forecasting
• Prepare preliminary forecast data from offshore resources
• Translate operational data into actionable insights and storytelling
• Build reports including learner surveys and DISC profiles
• Regional & Language Support
In-Person Delivery Support:
• Printing
• Venue logistics
• Delegate administration
• Hotel contracting
Program Support:
• Program (U.S.): Action plan loading, general admin
• Qualopi (France): Requirements handling
What we need from you
Education / Experience
• Ability to work in a matrix environment and to contribute to global/regional projects
• Ability to influence and negotiate with a wide range of stakeholders
• Build strong stakeholder relationships within both Corporate and Hotel based teams
• Demonstrated ability to manage multiple projects with effective follow through and attention to detail
• Billing purchase orders, reporting,
• Attention to Detail: Accurate data entry and scheduling
• Customer Service Orientation: Proactive and helpful approach
• Global Mindset: Comfortable working across cultures and time zones
• Problem Solving: Able to resolve routine
Core Competencies
• Operational Excellence – Strong attention to detail, process improvement, and SLA adherence
• Stakeholder Management – Ability to influence, negotiate, and build cross-functional relationships
• Tech Savviness – Skilled in LMS platforms, Microsoft Suite, and collaboration tools
• Global Mindset – Comfortable working across cultures, time zones, and multilingual contexts
• Problem Solving – Resourceful in resolving routine and complex operational issues
• Customer Orientation – Service-driven approach for internal and external stakeholders
• Data Literacy – Analytical skills to interpret and present operational data effectively
Technical Skills and Knowledge
• Learning Management Systems (LMS):
• Course setup, user management, reporting, and troubleshooting
• Microsoft Office Suite
o Excel: Data analysis, pivot tables, VLOOKUP, and dashboard creation
o Outlook & Teams: Scheduling, communication, and collaboration
o OneNote & PowerPoint: Documentation and presentation support
o SharePoint: Document management and team collaboration
• Procurement & Finance Systems: Purchase order creation, invoice tracking, and vendor setup
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
