Global Learning Shared Service Operations Coordinator
Hotel Brand: IHG Corporate
Location: China, Shanghai, Shanghai
Hotel: 上海市, Shanghai, Shanghai, China
Job number: A561185692
This role supports the global execution of IHG University’s learning programs by bridging offshore administrative operations with in-market delivery across the AMER, UK, and Greater China regions. It ensures flawless logistics, escalates technical or personnel issues, and translates offshore data into impactful forecasts and insights. Responsibilities span program setup, billing, procurement, and LMS accuracy, alongside venue coordination and brand compliance. The specialist also fosters strong stakeholder relationships and champions process efficiency, contributing to learner satisfaction and global learning consistency.
本职位通过衔接海外行政运营与美洲、英国及大中华区的市场落地执行，支持洲际酒店集团大学全球学习项目的实施。确保学习项目后勤工作顺畅进行，及时上报技术或人员问题，将数据转化为具有影响力的预测和洞察。职责涵盖项目设置、财务结算、采购流程及学习管理系统数据准确性，同时协调场地安排并确保品牌合规。专家还需建立稳固的干系人关系，推动流程优化，助力提升学员满意度与全球学习一致性。
Your day to day
Essential Duties 核心职责:
• Program & Operations Management 项目与运营管理
• Coordinate global learning program logistics across regions 协调跨区域全球学习项目的后勤保障
• Manage billing, purchase orders, and vendor procurement 处理财务结算、采购订单及供应商采购事宜
• Ensure LMS data accuracy and reporting compliance 确保学习管理系统数据准确性与报告合规性
• Support in-person delivery: venue setup, printing, hotel contracting 支持线下培训实施：场地布置、文件打印、酒店签约
• Administer attendance tracking, evaluations, and program closure 管理考勤追踪、评估反馈及项目收尾工作
• Stakeholder & Team Coordination 干系人与团队协作
• Serve as escalation point for technical, personnel, and regional issues 作为技术、人员及区域问题的升级对接人
• Schedule internal trainers and learning resources 统筹内部培训师排期与学习资源调配
• Liaise with external training vendors and hotel operators 对接外部培训供应商及酒店运营方
• Partner with regional HR and business units 与区域人力资源及业务部门建立合作伙伴关系
• Data & Forecasting 数据与预测分析
• Prepare preliminary forecast data from offshore resources 基于海外资源整合初步预测数据
• Translate operational data into actionable insights and storytelling 将运营数据转化为可落地洞察与决策依据
• Build reports including learner surveys and DISC profiles 制作包含学员调研和DISC测评的报告
• Regional & Language Support 区域及语言支持
In-Person Delivery Support 线下培训支持:
• Printing 文件打印
• Venue logistics 场地统筹
• Delegate administration 学员管理
• Hotel contracting 酒店签约
Program Support 项目支持:
• Program (U.S.): Action plan loading, general admin（美国）项目：行动计划录入，常规行政事务
• Qualopi (France): Requirements handling（法国）Qualopi平台：需求对接处理
What we need from you
Experience 工作经验
• Ability to work in a matrix environment and to contribute to global/regional projects 具备在矩阵式环境中工作并参与全球/区域项目的能力
• Ability to influence and negotiate with a wide range of stakeholders 能够影响并与广泛的利益相关者进行协商
• Build strong stakeholder relationships within both Corporate and Hotel based teams 能与集团总部及酒店团队建立稳固的利益相关者关系
• Demonstrated ability to manage multiple projects with effective follow through and attention to detail 具备有效跟进和注重细节的多项目管理能力
• Billing purchase orders, reporting 熟悉账单采购订单及报告流程
• Attention to Detail: Accurate data entry and scheduling 注重细节：准确进行数据录入和日程安排
• Customer Service Orientation: Proactive and helpful approach 客户服务导向：积极主动、乐于助人的工作态度
• Global Mindset: Comfortable working across cultures and time zones 全球思维：能适应跨文化、跨时区工作
• Problem Solving: Able to resolve routine 解决问题：能够处理日常常规问题
Core Competencies 核心能力
• Operational Excellence – Strong attention to detail, process improvement, and SLA adherence 卓越运营 – 高度关注细节、流程改进和服务水平协议遵从
• Stakeholder Management – Ability to influence, negotiate, and build cross-functional relationships 利益相关者管理 – 具备影响、协商和建立跨职能关系的能力
• Tech Savviness – Skilled in LMS platforms, Microsoft Suite, and collaboration tools 技术精通 – 熟练使用学习管理系统平台、微软办公软件套件及协作工具
• Global Mindset – Comfortable working across cultures, time zones, and multilingual contexts 全球思维 – 能适应跨文化、跨时区和多语言环境工作
• Problem Solving – Resourceful in resolving routine and complex operational issues 解决问题 – 能够灵活处理常规及复杂的运营问题
• Customer Orientation – Service-driven approach for internal and external stakeholders 客户导向 – 以服务为导向，服务于内外部利益相关者
• Data Literacy – Analytical skills to interpret and present operational data effectively 数据素养 – 具备分析和有效呈现运营数据的分析能力
Technical Skills and Knowledge 专项技能与知识
• Learning Management Systems (LMS)学习管理系统
o Course setup, user management, reporting, and troubleshooting 课程设置、用户管理、报告生成及故障排除
• Microsoft Office Suite 微软办公软件套件
o Excel: Data analysis, pivot tables, VLOOKUP, and dashboard creation 数据分析、数据透视表、VLOOKUP函数应用及仪表盘创建
o Outlook & Teams: Scheduling, communication, and collaboration 日程安排、沟通与协作
o OneNote & PowerPoint: Documentation and presentation support 文档记录与演示支持
o SharePoint: Document management and team collaboration 文档管理与团队协作
• Procurement & Finance Systems: Purchase order creation, invoice tracking, and vendor setup 采购与财务系统：采购订单创建、发票跟踪及供应商设置
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
