Global Hotel HR Suppliers & Services Manager

We are seeking an experienced Global Hotel HR Supplier & Services Manager within IHG, to play a critical role in shaping, managing, and continuously improving our global HR Hotel offering. 

The role is pivotal in advancing our Franchise & Owner HR offer and refining our managed hotel services. This role sits at the intersection of HR, procurement, finance, and legal, ensuring our HR partners deliver high-quality, compliant, and value-driven services that support our hotels and corporate teams worldwide.

Key responsibilities

• Partner with the regions to help diagnose, define and then procure fantastic HR services and solutions that support hotel growth.
• Build strong, trusted partnerships with global and regional HR suppliers, working closely with HR Centres of Excellence.
• Lead or support the end-to-end HR supplier lifecycle - from selection and onboarding through contract negotiation, renewal, and exit - in collaboration with HR, legal, and procurement.
• Manage supplier performance against SLAs and KPIs, ensuring delivery aligns with business needs and strategic objectives.
• Ensure supplier compliance with HR governance, procurement standards, and regulatory requirements.
• Scan the external HR supplier market to identify trends, innovations, and new capabilities that enhance service delivery and employee experience.
• Ensure supplier-provided HR services are clearly communicated, understood, and effectively used across the organisation.
• Track service usage and satisfaction, driving continuous improvement, optimisation, and efficiency across the global supplier portfolio.
• Develop and deliver dashboards and reports that provide actionable, data-driven insights to HR and senior leaders.
• Analyse performance data to identify risks, inefficiencies, and opportunities for improvement.
• Monitor global HR supplier spend, ROI, compliance, and contractual commitments.
• Act as a trusted advisor to global and regional HR teams, supporting supplier-related issues, escalations, and service enhancements.

Experience and capabilities

• Proven experience in HR Generalist or HR Centre of Excellence roles, with a strong track record of partnering with diverse stakeholder groups.
• Demonstrated expertise in HR supplier and vendor management, including evaluation, negotiation, and performance management.
• Solid understanding of HR systems, policies, and processes within a complex organisation.
• Prior experience in hospitality or a service-driven industry is highly preferred; understanding hotel operations is a strong advantage.
• Strong business and commercial acumen, with experience in change management, issue resolution, and cross-functional collaboration.
• Highly developed relationship-building and influencing skills, with the ability to engage effectively at all organisational levels.
• Self-directed and proactive, with the confidence to take ownership and drive outcomes independently.
• Strategic mindset with a strong focus on continuous improvement and operational excellence.
• Strong analytical skills, with proficiency in tools such as Microsoft Excel, Power BI, or similar data visualisation platforms.
• Project or change management experience is highly valued; PMP, Prince2, or similar certification is an advantage.
• CIPD or equivalent professional qualification is an advantage.

Why join us?

This is an opportunity to shape the future of HR services within a global hotel business — delivering measurable value, influencing strategy, and partnering with leaders to support a diverse and dynamic workforce.

This role is based in Windsor, with a hybrid working pattern of three days onsite and two days remote each week.

The closing date for applications is 9th January 2026.

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