General Maintenance

Join Our General Maintenance Team!

Are you a proactive, skilled, and service-oriented individual ready to make a tangible impact on guest satisfaction and the smooth operation of a vibrant hotel? Our dedicated maintenance department at InterContinental Hotels Group (IHG) is seeking a General Maintenance professional to join our fantastic team!

At IHG, we believe in True Hospitality – it's at the core of everything we do. We genuinely care about people, and that extends to our valued colleagues. This role offers an incredible opportunity for a dynamic, career-oriented individual to develop their skills, grow within our supportive environment, and contribute to a world-class guest experience. We're committed to your growth, providing ample room for professional development and self-improvement in a friendly, collaborative team setting.

Your safety, and the safety of our guests and colleagues, is paramount. We uphold the highest safety standards and pay meticulous attention to detail to ensure a secure environment for everyone.

What You'll Bring to Our Team:

As a General Maintenance team member, you'll play a crucial role in ensuring our hotel always looks its best and operates flawlessly. Your responsibilities will include:

· Proactive Maintenance: Expertly carrying out scheduled and preventive maintenance on various fixtures and equipment throughout our buildings.

· Support & Collaboration: Lending your hands-on expertise to support various engineering department needs across the hotel.

· Exceptional Guest Service: Responding swiftly and courteously to all guest requests and concerns regarding their rooms or public areas, ensuring their comfort and satisfaction.

· Safety First: Diligently inspecting electrical cords and outlets for wear or damage, replacing cords as needed, and collaborating with professional electricians for any complex electrical issues to maintain the highest safety standards.

· Maintaining Excellence: Performing preventive maintenance in guest rooms and public areas to uphold our high standards of quality and comfort.

· Teamwork & Efficiency: Responding promptly and effectively to work requests and room inspection reports from other departments.

· Emergency Preparedness: Being a calm and capable presence in emergency situations, such as fires or power failures, to ensure guest and colleague safety.

· Pride in Your Workspace: Maintaining a clean, organized, and safe working environment at all times.

We're Looking For:

· Technical Acumen: Ability to interpret technical drawings and documentation for effective fault finding and troubleshooting.

· Collaborative Spirit & Initiative: A natural ability to work both independently and as a valuable part of a cohesive team.

· Organizational Excellence: A commitment to being clean, tidy, and well-organized in your work.

· Hotel Experience: Previous experience in a similar hotel environment, with a strong understanding of refrigeration and HVAC systems.

· Clear Communication: Fluent communication skills in English to effectively interact with guests and colleagues.

· Flexibility: The ability to work evenings, nights, and weekends as our business demands, ensuring our guests always receive exceptional service.

Our IHG Values: True Hospitality in Action

At IHG, True Hospitality is our guiding principle. It's about genuine connections, making a positive difference, and consistently exceeding expectations. You'll embody our core service skills every day:

· True Attitude: Approaching every interaction with care, a desire to make a positive impact, and a genuine connection with our guests.

· True Confidence: Possessing the knowledge and skills to excel in your role, instilling trust and confidence in our guests, and providing them with reliable support throughout their stay.

· True Listening: Actively focusing on what our guests are saying, picking up on unspoken cues, and truly understanding their wants and needs.

· True Responsiveness: Providing guests with what they need promptly and with genuine care, ensuring their comfort and satisfaction.

This role is about so much more than just maintenance; it's about creating exceptional experiences, doing the right thing, and truly understanding people. If you're ready to contribute your skills to a team that values your growth and impact, we encourage you to apply!