GRO 宾客关系主任
Hotel Brand: Crowne Plaza
Location: China, Guangdong, Shenzhen
Hotel: 广东省深圳市南湖路3018号, 深圳市, Shenzhen, Guangdong, China
Job number: A561249670
Salary: 5500 - 6000
Accompany guests from the hotel entrance to the front desk for registration and greet them politely and friendly
从酒店正门陪同客人到前台登记，礼貌友好地问候客人
Provide polite and efficient service and assistance for every request made by each guest
对每位客人提出的每一个要求都要提供礼貌和高效率的服务和帮助
By providing polite phone service to guests and obtaining their feedback on hotel services, we aim to achieve maximum customer satisfaction
通过完成给客人的礼貌电话服务，获得客人对酒店服务的反馈，以赢得客人最大的满意度
Promote hotel products
推销酒店的产品
Check and ensure that the rooms reserved for hotel VIPs are ready, and all VIP gifts have been placed in the guest's room before their arrival
检查并确保为酒店贵宾所预分的房间已经就绪，所有的贵宾礼品在客人抵达前已经放入客人房间
Greet and accompany hotel guests upon arrival, and bid farewell to them upon check-out.
迎接并陪同抵达的酒店贵宾，在客人离店时应向客人道别。
Guide hotel guests to their rooms and introduce the hotel's facilities to them. And complete the check-in process for VIPs, lead the hotel's VIPs to their rooms, and introduce the hotel's facilities to guests. And complete the VIP check-in registration work
引领酒店的贵宾到房间并向客人介绍饭店的设施。并完成贵宾的入住登记工作引领酒店的贵宾到房间并向客人介绍饭店的设施。并完成贵宾的入住登记工作
Have experience in hotel front desk/GRO work
有酒店前台/GRO工作经验
Cantonese and English proficiency are preferred
广东话和英文良好者优先
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Salary: 5500 - 6000
